新界南人員如何回應市民的批評?; NTS contestants show how to deal with criticisms

新界南總區一向致力減少及預防投訴,同時提升人員的專業質素。今年初,新界南總區預防投訴委員會舉行了一場名為「如何回應市民的尖銳批評」的比賽。

在比賽中,委員會準備了九項前線同事常遇到的困難情況,當中包括軍裝、交通及刑事調查的工作,同事需要因應不同情況,就市民的批評作出適當的回應。

比賽於訓練日的預防投訴環節舉行,前線同事熱烈參與,而評審委員會亦根據以下準則挑選了十名優勝者:

(1) 簡單與精闢的回應;

(2) 能夠表達對市民的關懷及尊重;

(3) 闡述警察行動背後的原因;

(4) 以禮待人;及

(5) 提升警隊正面形象。

八月二十九日,新界南總區指揮官余敏生向勝出的同事頒發證書,以示鼓勵。活動有效推動新界南總區的預防投訴文化。

Prevention of complaints is always a main concern of the New Territories South (NTS) Region. Earlier this year, the NTS Regional Complaints Prevention Committee (RCPC) organised a competition “How to Respond to Public’s Criticism". The competition featured nine different scenarios based on real life incidents covering Uniform Branch, Traffic and Crime duties. In each scenario, the public criticised police actions while contestants were required to give an appropriate response.

To seek active participation, the competition was held following a complaint prevention training session on training days so that Junior Police Officers would participate. The response was overwhelming and an adjudication panel comprising RCPC members selected 10 winning entries after considering the following criteria:

(1) Reply with a concise message;

(2) Showing care and respect; 

(3) Explaining the action taken;

(4) Courtesy; and

(5) Enhancing Force image.

In a ceremony held on August 29, NTS Regional Commander Yu Mun-sang presented certificates to the winners. Overall, the competition has further promoted the complaints prevention culture within NTS Region

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