警員的使命; A PC’s mission

隨著經濟發展帶來的精神緊張及生活壓力,抑鬱症已成為主要的城市疾病之一,而引發的精神疾病及造成的自殺事件,均是日常警務工作中需要處理的課題。雖然自 殺事件不屬刑事罪行,然而產生的危險因子,往往對不同的人和事帶來嚴重影響,甚至破壞公共秩序和安全,因此,防止自殺成為人員其中一項複雜和富挑戰的任務。以下是一名雜項調查隊年青警員阿峰的故事,從中可窺探在面對自殺意念、自殺計劃以及企圖自殺行為時,如何達到防止自殺的目標。

雜項調查不乏刑偵理念

工作表現出眾,幹勁十足的阿峰一直以成為刑偵人員(CID Criminal Investigation Department)為目標,但卻被調派到(MESU; Miscellaneous Enquiries Sub-unit) 雜項調查隊,心內難免多加揣測。經上級解釋,指出阿峰仍然年青,年資較淺,故先行安 排他在雜項調查隊磨練,學習調查理念和技巧,打好根基,以便日後在刑偵工作有更大的發揮。

到任不久,阿峰便面對嚴峻的考驗,接手調查一宗激進的企圖自殺案。案中主角原本擁有一個美滿家庭,兒子更是一名專業人士,但基於個人在工作方面與上司不咬 絃,以及屢次投訴亦得不到滿意回覆,性格開始轉變,不單不聽勸告,也不接受調解,更多次以企圖跳樓自殺等激進行為來引起關注。

年青不是障礙

阿峰接手調查後,由於年紀輕,完全得不到當事人的信任和合作,認為阿峰根本不會明白她所面對的困難。每當阿峰以電話聯絡時,當事人的情緒都會變得非常激 動,甚至惡言相向。無論阿峰如何開解和力勸當事人接受社工協助,一直未獲理會。但阿峰明白年青不應是工作上的障礙,因此堅守個人信念,繼續為當事人尋求解 決方法。

同理心贏得信任

面對工作上的困難,阿峰沒有放棄,並本着同理心和服務市民的精神,積極聯絡當事人,表達其關心、支持和鼓勵。待當事人由破口大罵轉為耐心傾談後,阿峰知道 自己已贏得對方的信任,便留下個人聯絡電話,以便在非辦公時間內可繼續跟進聯絡,同時邀請社工為當事人提供協助。

鍥而不捨換來曙光

經阿峰與社工共同努力,當事人最終同意就其情緒問題的癥結,即工作上的糾紛個案轉介勞資審裁處跟進。對於阿峰數月來沒有輕言放棄,願意嘗試代入當事人的角 色作出勸導,長時間聆聽其申訴,最後不單改變當事人對阿峰「年紀輕輕難以做得好」的想法,更打消糾纏多年的自殺念頭。

雖然當事人的個案在勞資審裁處被判敗訴,但經阿峰的協助,當事人的心境已從「牛角尖」中解放出來,明白到工作只是人生的一部分,決定把專注力投放到其他有 意義的事情上,迎接更美好的將來。

溝通是調查工作的基本功

在上述的個案中,阿峰運用溝通技巧,以傾聽和同理心的態度來照顧當事人,避免潛在的危險性自殺傾向變為事實,更針對個案問題導因來協助當事人面對,然後透 過多次會談修正當事人的負面情緒,藉此減輕,甚至消除自殺的想法。這基本功套用在其他警務工作上,同樣可取得事半功倍之效。

The ever-increasing tension and stress in the current social and economic environments have made depression one of the most common illnesses in city life.  Though committing suicide is not a criminal offence, police officers are often required to handle this problem, which mainly arises from such illness, because it would bring serious consequences for public safety and order. Therefore, preventing suicide is also one of police officers’ many challenging tasks. The following story of a young Police Constable from a Miscellaneous Enquiries Sub-unit (MESU), Ah Fung, may shed light on how suicide prevention could be achieved.

Criminal and miscellaneous investigations 


Ah Fung is a young and ambitious officer, who had always wanted to join CID (Criminal Investigation Department) for cracking major cases. Being a green hand, he was posted to MESU to learn and hone investigation skills so as to lay a good foundation for future CID work.

In his MESU, Ah Fung soon encountered a difficult case: a woman in her 50s attempted to commit suicide. With a happy family and a son who was a professional, the woman felt very frustrated at work. Her dispute with her boss at the workplace could hardly be resolved after she repeatedly lodged a formal complaint. Eventually, she turned stubborn and refused to accept any advice or mediation, and even attempted to jump from rooftop in order to attract public attention.

Being green is no obstacle


In handling this case, Ah Fung, due to his young age, could hardly earn the woman’s trust and co-operation. In her mind, Ah Fung could not realise her problems. Whenever Ah Fung got in touch with her on the phone, the woman became emotionally agitated and hostile. And she ignored Ah Fung’s advice to accept the help by a social worker. However, Ah Fung was convinced that his age was no obstacle for his job and continued to find a solution for his client.

Empathy wins trust 


Despite his difficulties, Ah Fung did not give up and showed his care, support and encouragement for his client with empathy. When the woman stopped yelling at him and listened to him patiently, Ah Fung knew he had won her trust. He then left a telephone number for the woman to contact him outside office hours.  At the same time, he arranged a social worker to help her.

Perseverance brings rays of hope


With the joint efforts of Ah Fung and the social worker, the woman agreed to bring her dispute with her boss to the Labour Tribunal. What Ah Fung did in the past couple of months eventually changed her impression of a young police officer and, more importantly, moved her out of harm’s way.

Effective communication is the key


In helping his client, Ah Fung used his communication skills, listened to her with all his ears and applied the concept of empathy. He not only identified the causes of his client’s problems but also rectified her negative emotion and talked her out of committing suicide through many rounds of discussion. This basic approach would also work in other police jobs

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