工作表現出眾，幹勁十足的阿峰一直以成為刑偵人員(CID Criminal Investigation Department)為目標，但卻被調派到(MESU; Miscellaneous Enquiries Sub-unit) 雜項調查隊，心內難免多加揣測。經上級解釋，指出阿峰仍然年青，年資較淺，故先行安 排他在雜項調查隊磨練，學習調查理念和技巧，打好根基，以便日後在刑偵工作有更大的發揮。
阿峰接手調查後，由於年紀輕，完全得不到當事人的信任和合作，認為阿峰根本不會明白她所面對的困難。每當阿峰以電話聯絡時，當事人的情緒都會變得非常激 動，甚至惡言相向。無論阿峰如何開解和力勸當事人接受社工協助，一直未獲理會。但阿峰明白年青不應是工作上的障礙，因此堅守個人信念，繼續為當事人尋求解 決方法。
The ever-increasing tension and stress in the current social and economic environments have made depression one of the most common illnesses in city life. Though committing suicide is not a criminal offence, police officers are often required to handle this problem, which mainly arises from such illness, because it would bring serious consequences for public safety and order. Therefore, preventing suicide is also one of police officers’ many challenging tasks. The following story of a young Police Constable from a Miscellaneous Enquiries Sub-unit (MESU), Ah Fung, may shed light on how suicide prevention could be achieved.
Ah Fung is a young and ambitious officer, who had always wanted to join CID (Criminal Investigation Department) for cracking major cases. Being a green hand, he was posted to MESU to learn and hone investigation skills so as to lay a good foundation for future CID work.
In his MESU, Ah Fung soon encountered a difficult case: a woman in her 50s attempted to commit suicide. With a happy family and a son who was a professional, the woman felt very frustrated at work. Her dispute with her boss at the workplace could hardly be resolved after she repeatedly lodged a formal complaint. Eventually, she turned stubborn and refused to accept any advice or mediation, and even attempted to jump from rooftop in order to attract public attention.
In handling this case, Ah Fung, due to his young age, could hardly earn the woman’s trust and co-operation. In her mind, Ah Fung could not realise her problems. Whenever Ah Fung got in touch with her on the phone, the woman became emotionally agitated and hostile. And she ignored Ah Fung’s advice to accept the help by a social worker. However, Ah Fung was convinced that his age was no obstacle for his job and continued to find a solution for his client.
Despite his difficulties, Ah Fung did not give up and showed his care, support and encouragement for his client with empathy. When the woman stopped yelling at him and listened to him patiently, Ah Fung knew he had won her trust. He then left a telephone number for the woman to contact him outside office hours. At the same time, he arranged a social worker to help her.
With the joint efforts of Ah Fung and the social worker, the woman agreed to bring her dispute with her boss to the Labour Tribunal. What Ah Fung did in the past couple of months eventually changed her impression of a young police officer and, more importantly, moved her out of harm’s way.
In helping his client, Ah Fung used his communication skills, listened to her with all his ears and applied the concept of empathy. He not only identified the causes of his client’s problems but also rectified her negative emotion and talked her out of committing suicide through many rounds of discussion. This basic approach would also work in other police jobs